Privacy Policy

1. Introduction

Welcome to DURGA TRADING COMPANY. We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you use our social media automation and messaging tools.

2. Data Collection & Platform Integrations

Because our services interact with third-party platforms like Facebook, we collect specific data to ensure the seamless operation of your chatbots and page moderation:

• Account Information: Name, email address, and billing details.
• Page Management Data: Access tokens required to automate messaging, moderate comments, and manage page content policies on your behalf.
• Subscriber Data: Information from end-users interacting with your connected pages, strictly processed according to your configuration rules.

3. How We Use Your Data

We use the collected information exclusively to:

• Provide and maintain our automated messaging CRM services.
• Ensure compliance with third-party platform content policies.
• Monitor platform uptime and improve technical performance.
• Communicate with you regarding account updates and security.

4. Data Retention and Security

We use robust, industry-standard encryption protocols to protect your data. Data retrieved from social platforms is retained only as long as necessary to fulfill the automated workflows you have established. You may revoke access to your pages at any time directly through the respective platform settings.

5. Contact Information

If you have questions or concerns about this privacy policy, please reach out to our team:

DURGA TRADING COMPANY
Madrid, Spain
Email: privacy@durgatrading.com